Return Policy

At Shop TDS Management, we want you to love every item you purchase from our store. Your satisfaction is our highest priority, and we are committed to providing a fair and transparent return process to ensure that every customer has a positive shopping experience. Please read the following return policy carefully to understand your options and the steps involved.

Eligibility for Returns
To be eligible for a return, items must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• All original tags, packaging, and accessories must be intact and included with the return.
• Personalized or custom items, sale items, and gift cards are not eligible for return unless defective or damaged upon arrival.

Return Window
Customers may request a return within 30 days of receiving their order. Returns requested after this period may not be accepted. We strongly recommend initiating your return as soon as possible to ensure a smooth process.

Return Process

• Contact our customer service team at info@shoptdsmanagement.com or call 253-273-8861 to request a return. Please include your order number and a brief explanation of the reason for the return.
• Once approved, we will provide detailed instructions for shipping the item back to us, including the return address and any necessary documentation.
• Please ensure that your package is securely sealed and labeled correctly. We recommend using a trackable shipping service to avoid lost or delayed returns.

Refunds

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• Approved refunds will be processed using the original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
• Shipping costs for returning items are the responsibility of the customer unless the item received was defective, damaged, or incorrect.

Exchanges

• Exchanges are available for items of the same type and size, subject to availability.
• To request an exchange, please follow the return process and specify the item you wish to receive in exchange.
• We will process your exchange promptly once we receive your returned item.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately with a photo of the item and your order number. We will work with you to provide a replacement, exchange, or full refund, and we will cover any shipping costs associated with returning the defective item.

Important Notes

• Returns that do not meet the eligibility criteria may be refused.
• We are not responsible for lost or damaged return shipments if the package is not sent via a trackable service.
• This return policy applies only to purchases made through Shop TDS Management official online store. Items purchased from third-party retailers are subject to the policies of the retailer.

Our Commitment

At Shop TDS Management, we strive to make your shopping experience enjoyable and stress-free. Our return policy is designed to protect your satisfaction and ensure that you receive products that meet your expectations. If you have any questions or concerns regarding returns, exchanges, or refunds, our dedicated customer support team is always ready to assist you.